How can we help?

FAQ

Common questions about Shape.

Troubleshooting

Fix common install, sign-in, and AI issues.

Contact support

How to reach the Shape team.

Error codes

Numeric Shape error codes for the cloud and the IDE.

1002 Session expired

Your Shape session is no longer valid.

1003 Sign-in failed

Shape could not complete desktop or browser sign-in.

2003 Payment required

Your subscription payment failed or is past due.

2100 Rate limited

The AI service asked you to slow down.

4000 Workspace or file access

Shape could not read or write a path in your project.

4100 Git failed

A Git operation failed in Shape.

4200 Language server

A language server failed to start or crashed.

4300 Index or search

Project search or codebase indexing failed.

4400 Terminal

The integrated terminal failed to start or run a command.

4500 Update failed

Shape could not check for or install an update.

Auth required

Error 1000: sign in is required to continue.

Offline

Error 1001: Shape could not reach its servers.

AI provider failure

Error 2000: the model provider returned an error.

Usage or credits

Error 2001: a usage or credit limit was reached.

Network timeout

Error 2002: a network or timeout error interrupted the request.

Official build required

Error 3000: Shape Cloud AI needs an official release.

Unknown error

Error 9000: an unexpected error occurred.